How fast can a Paris 911 glazier get to my address?

Across all 20 Paris arrondissements, our average on-site arrival time is 22 minutes (median 19 minutes), independently benchmarked for 2024. For post-burglary boarding-up we target under 60 minutes from your call.

Do you carry double-glazing stock on the van?

Yes. Every Paris 911 glazing van carries standard single-pane, double-glazing units, and a range of tempered and laminated glass for shopfronts. For non-standard Haussmann-era leaded or curved glass we measure on site and return within 24 hours for a clean fit.

Can you handle a suspected gas leak?

Yes. Our gas-certified technicians secure the premises, ventilate, and refer the incident directly to GRDF for network-side intervention when required. We do not perform unauthorised work on the gas network itself — we stabilise the situation and coordinate with the operator.

Do you invoice my insurer directly for post-burglary boarding?

For the major French insurers we work with — including AXA, Allianz and Generali — we send the intervention invoice and supporting photos directly to the policy handler, so you only pay the deductible if one applies. Coverage always depends on your specific contract.

Is there a surcharge for nights, weekends or bank holidays?

No. Paris 911 operates 24 hours a day, 365 days a year, with the same flat-rate pricing whether you call at 3 a.m. on a Sunday or on 14 July. The price is quoted by phone before dispatch and does not change on arrival.

Vitrerie & Gaz · Île-de-France

A broken pane or the smell of gas — one Parisian number ends both.

Paris 911 dispatches certified glaziers to broken shopfronts, post-burglary apertures and Haussmannian leaded glass, and routes suspected gas leaks straight into the GRDF referral flow. One call, one operator, one technician at your door.

24/7 Dispatch 01 89 71 09 11

Bilingual dispatch · No surcharge on nights, weekends or bank holidays · Fixed-rate quote disclosed by phone before we leave.

By the numbers

Glass, gas, and a city that never closes.

60min Target boarding-up window for break-ins and shopfront damage, end-to-end.
22min Average on-site arrival across the 20 Paris arrondissements, 2024 dispatch logs.
12,400+ Emergencies handled in 2024 across locksmithing, glazing, plumbing, electrical and gas.
47in-house Certified technicians on the payroll — no third-party subcontractors, ever.

Two emergency lanes

A glazier van and a gas protocol — dispatched from the same number.

A Paris 911 glazier van with its stock of replacement panes.

Lane 01 · Glazing & Boarding-up

From a cracked shopfront pane to a fully sealed aperture in a single visit.

Every glazier van carries single-pane and double-glazing stock cut to the most common Parisian dimensions — 60 × 80, 80 × 120, 100 × 140 cm — alongside marine-ply boards for temporary boarding after a break-in. Leaded and frosted panes are sourced the same day from our Saint-Ouen partner workshop. You receive an SMS link with the technician's name, photo, and live GPS position before the van turns onto your street.

Replacement of broken single or double glazing on the first visit
Post-burglary boarding-up with weatherproof marine ply, then permanent reglazing
Leaded and stained-glass restoration quotes within 24 hours
Insurance-acceptable invoices sent directly to AXA, Allianz or Generali

A Paris 911 technician carrying out a gas-leak inspection in a Parisian apartment.

Lane 02 · Gas Leak Response

A suspected leak is treated as an evacuation, not a handyman call.

If you smell gas, our operator will walk you through the immediate safety steps — shut the supply at the compteur, ventilate, leave the premises — and dispatch a certified gas technician in parallel. On site they isolate the installation, perform a manometric test, and trigger the GRDF referral when the leak is on the public network. The same invoice covers the visit, the diagnostic and the GRDF coordination.

Immediate phone triage in French, English, Spanish, Italian or Mandarin
On-site isolation and leak detection within the 30-minute target window
Direct hand-off to GRDF for any leak on the public distribution network
Re-commissioning and safety certificate once the network is restored

An insider note

Parisian glasswork is not a suburban double-glazing job.

A second-floor Haussmannian window sits behind a working shutter, in a frame that was milled in 1882 and has since been painted eleven times. The leaded pane above your porte-fenêtre will not accept a modern laminated unit without a custom-made insert, and your insurer will not accept a quotation that does not name the glass type, the thickness and the fixing method.

Paris 911 was founded in 2011 by a former Sapeurs-Pompiers de Paris officer who saw, week after week, how often the wrong glazier turned a repair into a renovation. Our vans carry the right beads, the right putty, and the right espagnolette, and our invoices are written in the language your AXA case manager expects to read. When you call, you speak to a dispatcher who knows the difference between a 4/16/4 double unit and a single 6 mm float — and who will tell you which one is actually code-compliant for your façade.

Invoiced directly, recognised on first contact

Paris 911 is on file with the insurers and platforms that matter.

Post-burglary glazing and emergency gas work are filed under your home insurance contract. Paris 911 invoices are written to the format expected by AXA, Allianz and Generali — so your case manager accepts them without a callback.

AXA Direct invoicing for post-burglary boarding-up and reglazing
Allianz Recognised provider for emergency glazing across Île-de-France
Generali Accepted quotations for gas-leak diagnostics and re-commissioning
Welocalize · HostnFly · Luckey Homes 28 property-management platforms keep Paris 911 on permanent standby

SIRET 753 891 420 00037 · Décennale and RC Pro coverage up to €3M · Fully licensed and insured.

One number. One technician. One quote.

Call now for a fixed-rate quote by phone.

Tell us the address, the situation, and the size of the pane if you know it. The dispatcher will give you a transparent, fixed-rate quote before the van is dispatched — and a glazier or gas technician at your door in under 30 minutes on average.

Call 01 89 71 09 11

24/7 · No surcharge on nights, weekends or bank holidays · Bilingual dispatch FR / EN