No. 1 in Paris for home emergencies, every hour, every arrondissement.
One number. One operator. One trusted artisan — locksmith, plumber, electrician or glazier at your door in under thirty minutes, anywhere in Paris, day or night.
French, English, Spanish, Italian & Mandarin dispatch · No surcharge on nights, weekends or bank holidays · SIRET 753 891 420 00037.
A short answer to the only question that matters right now.
You searched because a door won't open, a pipe burst, the lights died or a pane shattered. You don't need a sales pitch. You need a real Parisian artisan, on a real scooter, with a real invoice. That is what Paris 911 has been dispatching, every hour of every day, since 2011.
Our average on-site arrival across the twenty arrondissements is twenty-two minutes — verified through internal dispatch logs for 2024, with a median of nineteen. The number on your screen is answered by a human operator in our eighth-arrondissement control room. Within ninety seconds they will quote you a flat rate, confirm the specialty required and dispatch the closest available certified technician. A live GPS link is sent to your phone the moment they hit the road. No third-party subcontractors. No surprise door-opening fees. No upcharges for the third Sunday of the month.
We were founded by a former officer of the Paris Fire Brigade on a single premise: the discipline of pre-hospital response, applied to civilian emergencies. A decade and a half later, that premise is the reason hotels, property managers and insurers route their residents through this number first.
Four editorials under one number.
Locks, water, current and glass — every vertical is staffed by in-house Artisan d'État certified technicians. Never subcontracted.
01 / Serrurerie
You stepped out for a baguette and the door clicked shut behind you. Twenty-two minutes later a Paris 911 locksmith opens it — quoted, traced, insured.
02 / Plomberie
A pipe split above the mouldings and the salon is filling faster than a wine glass. The nearest Paris 911 plumber is rerouted before you hang up.
03 / Électricité
Half the apartment went dark, the breaker won't reset and the fridge is thawing. A certified electrician is dispatched with the diagnostic gear already loaded.
04 / Vitrerie & Gaz
A late storm sent a shutter through the bay window, or the heating engineer detected a leak. Both are handled by the same number, by specialists who actually do glass or gas — nothing else.
Not sure which craft you need? The operator will triage the call and route you. 01 89 71 09 11.
Show, don't claim.
Forty-seven full-time technicians on the Paris payroll, plus eighty-nine on-call partners we have vetted and re-certified since 2011. The faces below are the people who answer your call.
Press & recognition
The dispatch loop.
A Paris 911 operator in our eighth-arrondissement control room answers. No IVR maze, no callback queue. Bilingual French-English dispatch with Spanish, Italian and Mandarin on request.
Avg. pickup · 12 seconds · 24/7/365
We triage the situation, confirm the craft and quote a fixed price aligned to the regulated Parisian artisan barème. Nothing else is added at the door — no clandestine door-opening fee, no night surcharge, no bank-holiday uplift.
Quoted before dispatch · zero surprises
The closest available certified technician is rerouted. You receive a live tracking link with their first name, photo and ETA. Most arrivals land in twenty-two minutes; none take longer than thirty across the twenty arrondissements.
Avg. arrival · 22 min · cap · 30 min
On completion, you receive a paper invoice compatible with AXA, Allianz and Generali direct-billing channels. Police-issued re-securing and post-burglary boarding-up are documented for your declaration within the hour.
Insurer direct-bill · Décennale · RC Pro €3M
Numbers that don't need adjectives.
22min
Average on-site arrival
Across the 20 Paris arrondissements · median 19 min · verified via internal dispatch logs 2024.
12,400+
Emergencies handled in 2024
From locked front doors to flooded salons — all four verticals, all hours.
4.92/5
Across 3,180 verified reviews
Trustpilot, Google & PagesJaunes · anonymised in accordance with French consumer law.
47+89
In-house & vetted on-call artisans
All Artisan d'État registered · Décennale & RC Pro coverage up to €3M.
Since launch in 2011, more than 38,000 interventions. Winner — Meilleur Service d'Urgence Paris 2023.
