When the lights go out in a Haussmann flat, a calm electrician is already on the way.
Paris 911 dispatches a certified Artisan d'État electrician to any Paris address — day, night, holiday — within an average of twenty-two minutes. One number, one transparent quote before the technician arrives.
Call dispatch — 01 89 71 09 11- Average on-site arrival: 22 min
- Fixed quote by phone
- French & English dispatch
What our electrician will actually do, in plain language
Isolate first. Diagnose second. Fix once, to current norm.
When you call 01 89 71 09 11, the dispatcher takes your address, the nature of the fault and any access constraints — intercom, digicode, gardien — before sending the nearest available electrician. The technician arrives in a marked Paris 911 vehicle, identifies themselves, and begins with safe isolation: cutting power at the breaker or general switch, verifying absence of voltage, and only then opening any panel, socket or junction.
For Haussmann-era properties — where original 1920s–1960s wiring often runs alongside later additions, sometimes directly inside the meter room — this protocol matters. Our team is trained to recognise fused-neutral faults, obsolete two-wire sections without earth, and meter-room configurations that require coordination with EDF before any work begins. We carry the test instruments and replacement components for the most common Paris housing stock, so most incidents are resolved on the first visit.
If the issue involves the meter itself, a burnt disjoncteur de branchement, or a cut supply that EDF must restore, we stay on site, isolate the installation safely and act as your single point of contact with the operator. You are never left to navigate EDF's switchboard in the middle of the night.
Paris-specific competence
Four fault lines a generic electrician misses
Parisian housing stock is not "old wiring". It is specific wiring — original rubber-sheathed 600V circuits, later-added neutrals, controversial DIY junctions from the 1980s, and meter rooms shared with EDF. Our team is briefed on all four.
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01
Haussmann-era rewiring
Rubber-and-cloth cables, two-wire sections without earth, junction boxes buried under mouldings. Our electricians know how to isolate a single faulty loop without cutting power to the rest of the flat — and how to bring the whole installation up to NF C 15-100 if you ask for a quote on a full remediation.
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02
EDF meter-room coordination
When the fault sits at the disjoncteur de branchement or the meter itself, we liaise directly with EDF's emergency line, accompany their technician if access to the local meter room is needed, and re-isolate your installation so the supply is safely restored the moment EDF re-energises.
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03
Fused-neutral diagnosis
The classic Paris symptom: half the flat is dark, the other half is fine, and the breaker doesn't trip. Almost always a fused neutral in an old junction. We carry the test instruments to find it in minutes rather than hours, and replacement components for the most common configurations on the spot.
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04
Post-storm power restoration
After the autumn storms and the summer heatwaves, entire streets can lose supply for hours. Our team handles surge damage at the apartment level — burnt disjoncteurs, damaged electronic modules, dead thermostat wiring — and coordinates with the syndic or gardien if multiple units are affected.
The 22-minute protocol
From the first ring to a fixed-rate quote
No mystery, no hold music, no "we'll call you back". A minute-by-minute account of what happens after you dial 01 89 71 09 11.
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00:00
You call 01 89 71 09 11
A human dispatcher answers — in French or English, with Spanish, Italian and Mandarin on request. We take your address, arrondissement, the symptom you are seeing and any access details. Average pickup time: under 30 seconds.
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03:00
Nearest electrician is dispatched
Our dispatch software selects the qualified electrician closest to your address across all 20 arrondissements. You are told their name and a fixed-rate quote by phone before the vehicle moves. No surprise door-opening fees.
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05:00
You receive a GPS tracking link
An SMS is sent to your mobile with a live map showing the technician's position and estimated arrival. No need to call back to ask "where are they?" — you can watch them approach.
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22:00
Technician on site, power safely isolated
Average arrival: 22 minutes (median 19). The electrician identifies themselves, performs the safe-isolation protocol, diagnoses, and confirms the quote before any permanent work begins. Most incidents resolved on the first visit.
By the numbers, 2024
The case for the editorial approach
Average on-site arrival across all 20 Paris arrondissements — fastest independently benchmarked in the market.
Emergency interventions completed in 2024 across locksmithing, plumbing, electrical and glazing.
Customer satisfaction across 3,180+ published reviews on Trustpilot, Google and PagesJaunes.
In-house certified technicians plus 89 on-call Artisan d'État partners across Île-de-France.
Founded 2011 · 14 Rue de la Boétie, 75008 Paris · SIRET 753 891 420 00037 · Décennale & RC Pro up to €3M
Questions, asked plainly
What Paris residents and property managers actually want to know
How is the price set, and will it change once the technician arrives?
You receive a fixed-rate quote by phone before dispatch, based on the symptom you describe. If on-site diagnosis reveals a materially different problem — for instance, a meter-room fault rather than an in-flat issue — the technician confirms a new quote before proceeding. There are no surprise door-opening fees or night surcharges; the regulated Parisian artisan tariff barème applies regardless of hour or public holiday.
Can you coordinate directly with EDF if the cut is at the meter?
Yes. Our electricians are briefed on EDF's emergency line procedures and the documentation required to access a shared meter room. Where the fault sits at the disjoncteur de branchement or the meter itself, we isolate the installation safely, contact EDF on your behalf and stay on site until supply is restored — so you are not navigating EDF's switchboard in the middle of the night.
Are your electricians certified for Haussmann-era properties and current French norms?
Every electrician on the Paris 911 roster is registered as Artisan d'État and holds the certifications required to work on residential installations up to NF C 15-100. Our 47 in-house technicians plus 89 on-call partners cover all 20 Paris arrondissements and the wider Île-de-France, with specific briefi ng on Haussmann-era wiring, period meter-room configurations and post-storm surge damage. The company itself carries Décennale and RC Pro coverage up to €3M.
Do you operate in English, and can you invoice my insurance directly?
Yes to both. Dispatch is bilingual in French and English by default, with Spanish, Italian and Mandarin available on request — useful for hotel guests and short-let residents. For post-burglary boarding-up and related electrical work, we invoice directly to AXA, Allianz and Generali where the policy permits; otherwise we issue a fully itemised devis that satisfies any French home-insurance claim process.
Still mid-outage? The fastest path to a resolution is one phone call.
Call 01 89 71 09 11 — 24/7 Dispatch