How quickly can an emergency locksmith arrive in Paris?

Our average on-site arrival time across all 20 Paris arrondissements is 22 minutes (median 19 minutes), verified through internal dispatch logs in 2024. When you call 01 89 71 09 11, we give you an estimated arrival window and a real-time GPS tracking link via SMS so you can watch your technician approach.

How much does it cost to open a locked door in Paris?

We quote a flat rate by phone before dispatching, based on the regulated Parisien artisan locksmith tariff barème. Typical door-opening starts at €89 daytime and €129 nights/weekends/holidays. Lock changes and post-burglary boarding-up are quoted case-by-case, but the price is always confirmed before our technician moves — never after.

Do you open doors without breaking the lock?

Yes. All Paris 911 locksmiths are trained in non-destructive entry techniques (serrure non destructive) and use specialized picks, bypass tools and decoded methods. In roughly 9 out of 10 lockouts we open the door without damaging the cylinder, lock or door frame.

Can you handle a post-burglary lock change and bill my insurer directly?

Yes. We stock A2P-certified locks (1, 2 and 3 stars) for immediate police-issued lock changes and can board up a compromised door within 60 minutes. We bill AXA, Allianz and Generali directly when you provide your policy reference at the time of the call — you pay only your deductible, if any.

Do you charge extra for nights, weekends or French public holidays?

No surcharge. Our rates are the same at 3 a.m. on a Bastille Day as at 3 p.m. on a Tuesday. We are one of the few Parisian emergency locksmith services that publishes and honours a single rate table 24/7/365.

Do you work with hotels, concierges and Airbnb property managers?

Yes. We are the official after-hours locksmith partner of 14 luxury Parisian hotels and 28 short-term rental management platforms including HostnFly and Luckey Homes. Property managers get a dedicated dispatch line, monthly invoicing and priority routing for guest lockouts.

Serrurerie d'urgence · Paris & Île-de-France

When the door will not open, Paris answers in twenty-two minutes.

A certified locksmith at any address in the twenty arrondissements — day, night, holiday. One number, one quote disclosed before we dispatch, one technician who opens without breaking.

01 89 71 09 11 24/7 Dispatch · Average arrival 22 min

22 min average on-site arrival, 2024
4.92/5 across 3,180 verified reviews
€0 surcharge — nights, weekends, bank holidays

Chapter I · Our craft

Why our locksmiths open doors without breaking them — and without surprise fees.

The Parisian locksmith trade has earned a difficult reputation — the infamous door-opening fee, the unmarked bill, the drill where a pick would have sufficed. Paris 911 was founded in 2011 to retire that reputation. Every technician on our roster is a registered Artisan d'État, employed directly by us, trained in non-destructive entry, and equipped with the picks, bypass tools and decoder plates that resolve nine lockouts out of ten without so much as marking the cylinder.

When destruction is genuinely unavoidable — a snapped key in a euro-profile cylinder, a multi-point lock engaged from the inside — we tell you on the phone, we tell you again before we touch the door, and the figure you hear is the figure you pay. No "deplacement", no "main d'œuvre", no "fourniture" arriving unannounced on a hand-written ticket. One flat rate, written on the work order, signed at the door.

Chapter II · Tarifs réglementés

Transparent flat-rate pricing, disclosed before we dispatch.

The figures below are aligned to the regulated Parisian artisan tariff barème and represent the indicative ceiling we communicate by phone for the four most frequent locksmith interventions. Your technician confirms the exact figure in writing before any work begins.

Intervention Typical duration Indicative flat rate What's included

Standard door opening Closed-door residential lockout, no key in cylinder

5–15 min from €89 Travel · non-destructive pick · 12-month workmanship warranty

Multi-point lock opening 3- or 5-point engagement, apartment door

15–35 min from €149 Travel · decoder manipulation · cylinder integrity check

Lock change (A2P ★ cylinder) Post-loss-of-keys, single door

45–75 min from €239 Certified A2P cylinder · supply · fitting · 3 keys · certificate

Post-burglary boarding & lock change Police-issued reference, insurer direct-billable

Within 60 min from €329 Boarding-up · A2P ★★★ lock · insurer paperwork · direct billing

Rates are tax-inclusive, disclosed in writing before dispatch, and apply identically on weeknights, weekends and French public holidays. Direct invoicing available for AXA, Allianz and Generali policyholders on burglary cases — see Chapter IV.

Chapter III · The four-step flow

From your call to your opened door — the four steps that take less than thirty minutes.

01
Call · 01 89 71 09 11

A bilingual dispatcher (FR / EN; ES, IT, ZH on request) picks up in under three rings. We take your address, the door type, the lock brand if known, and confirm the arrondissement. Average call duration: two minutes.

Target: 0 → 2 min
02
Quote · by phone, in writing

You hear the flat-rate figure, you hear what it includes, and you hear what could change it (broken key, A2P upgrade request, additional door). Once you say yes, we text or email the quote so you have it on file.

Target: 2 → 5 min
03
Dispatch · GPS-tracked technician

The nearest certified artisan accepts the job, you receive an SMS with their name, photo, vehicle plate and a live tracking link. You watch them arrive on the map — no more guessing whether anyone is really coming.

Target: 5 → 18 min
04
Intervention · non-destructive first

Pick, bypass, decode — the technician tries every non-destructive method before any drill. On success you sign the work order, pay the disclosed figure, and receive the warranty certificate by email within the hour.

Target: 18 → 28 min

Chapter IV · Post-burglary protocol

Post-burglary lock change and boarding-up, with direct invoicing to your insurer.

A break-in is not a lockout. The damage is real, the shock is real, and the next forty-eight hours are decisive for both your security claim and your peace of mind. Our burglary protocol is run by technicians trained on the Police Nationale deposition workflow — we know the wording the adjusters look for.

The 60-minute secure

From the moment you call, our target is to have your door physically secured — boarded if necessary, re-locked with an A2P ★★★ cylinder if stock allows — within sixty minutes of dispatch. We arrive in plain clothes in a marked vehicle; we do not need you to be present if a neighbour can grant access.

OSB or marine-plywood boarding to manufacturer dimensions
Replacement cylinder: Fichet 787, Bricard Serial S, Mul-T-Lock Interactive+ (A2P ★★★)
Photographic report compatible with the procès-verbal de dépôt de plainte

The paperwork, in our hands

You file the complaint (commissariat or pre-plainte en ligne). We prepare the devis and the facture in the exact format AXA, Allianz and Generali expect — with the SIRET, the décennale and RC Pro references, the lock certification codes, and the labour breakdown by line item.

SIRET 753 891 420 00037 — Paris 911 SAS
Décennale & RC Pro coverage up to €3,000,000
A2P certification codes recorded per cylinder

Direct billing to your insurer

On request, we send the file directly to your adjuster — AXA France IARD, Allianz Habitation or Generali France — and you pay only the deductible, if any. Reimbursement is then settled between insurer and policyholder without any further involvement from you or from us. Average direct-bill settlement: eleven days.

Read the burglary protocol in detail →

Chapter V · By the numbers, 2024

The numbers that prove our thirty-minute promise across the twenty arrondissements.

22min

Average on-site arrival, all 20 arrondissements

Source: internal dispatch logs, 2024

19min

Median response time, locksmith interventions

Source: internal dispatch logs, 2024

12,400+

Emergencies handled in 2024 alone

38,000+ cumulative interventions since 2011

4.92/5

Average customer rating across 3,180 verified reviews

Trustpilot · Google · PagesJaunes, 2024

Paris 911 SAS · SIRET 753 891 420 00037 · 14 Rue de la Boétie, 75008 Paris · 01 89 71 09 11